Telephoning analysis

Telephoning Questions

22) How easy do you find it to understand your international partners on the phone?
	a) I have no difficulty with this.
	b) I have some difficulties.
	c) I find this very difficult.
23) Do you have a clear structure in your mind when making an international call?
	a) Yes, I have.
	b) Sometimes I lose my way in the conversation
	c) I frequently feel I have lost control of the call.
24) How do you think your international callers perceive you?
	a) Positive and polite.
	b) Fairly positive but slightly hesitant.
	c) Hesitant and rather passive.
25) How good are you at dealing with negative situations such as complaints?
	a) Good.
	b) Quite good if I am fully aware of the background.
	c) I find this difficult to do.
26) How good are you at taking messages involving spelling and numbers?
	a) Good.
	b) Quite good if I take my time.
	c) I find this difficult to do.
27) There are some essential words and expressions used on the phone. How well do you know this "telephone" language?
	a) I do not find this to be a problem.
	b) I have some difficulties with this.
	c) I find these expressions difficult to use and understand.
28) How easy do you find "cold calling" to get an appointment?
	a) I have no difficulties or I never have to do this.
	b) I have some difficulties.
	c) I find this difficult to do.